Check your order immediately upon receipt. If something is not to your liking, please let us know as soon as possible after delivery. In the event of breakage or shortage (number of units received is less than ordered) we will send you the products again as soon as possible.
New products
We provide 12 months warranty for all new products, for products of certain brands this period is even longer. You may claim warranty if the product shows defects due to manufacturing errors.
B-Stock Products
We test all our B-Stock products before they are sold. B-Stock products come with a 7 working days warranty. This means that we repair or exchange your product for free, in case of a defect. If this is not feasible, or the repair costs exceed the value of the product, we will work with you to find another solution. Excluded from warranty are:
- Damage caused by misuse
- Cosmetic damage
- Transport or use damage
- Wear of the material
- Shipping to and from Nedis SA (carry in principle)